Orders $99 and over receive free standard shipping within Canada, the US and the UK!
Do you ship to my country?
We ship internationally to all countries. Please visit ferriswheelpress.ca for shipping within Canada. Certain countries will also require additional duties for goods to be shipped from the US to your home country. We also suggest that you look for a retailer that is in a country near you.
How long do I have to wait to get my order?
*Please note that due to COVID-19 and increased precautions in shipping facilities some orders may be delayed*
We try our best to ship out orders within 1-2 business days, excluding weekends and holidays. If you placed your order on the weekend or holiday, we will try our best to process the order next business day. Once your order has been processed, you will receive an email with your tracking number (if available). Please see below for the estimated delivery time:
Canada: 3 – 9 business days
United States: 3 – 9 business days
Do you provide tracking numbers?
With any order placed within Canada and the US, you will receive an automated email with your tracking number once your order has been processed and has been shipped out.
Help! My item has not arrived yet.
If you have placed an order and are located outside of the US, please be patient as customs clearance times may vary. If you have waited for more than 1 -2 days outside the expected delivery date, please contact us at email@example.com.
What is this “In-Store Pickup” Option?
To avoid any shipping charges or if you would like to pick up your order at our studio, we offer an in-store pickup option so that you can pick up your order at your convenience!
Once you receive a confirmation that your order is ready for pickup, we recommend that you call us ahead of time to be sure that we are open! Please make sure to bring your order confirmation with you and a piece of ID.
This option is available to Canadian customers located in Ontario only.
Can I make changes and/or cancel my order?
Please ensure that your order is correct at the time of payment, as we are unable to make any changes to your order after it has been processed in our system.
Didn’t answer your questions or concerns?
If we didn’t answer any questions or concerns you may have, please don’t hesitate to send us an email at firstname.lastname@example.org. We’d love to hear from you!