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Orders $99 USD and over receive free standard shipping within Canada and the USA! ($150 USD for UK orders.)
For orders under $99, we offer a flat shipping rate of $8.00 across Canada and $10.00 to the US.
Do you ship to my country?
We ship internationally to all countries. Certain countries will also require additional duties for goods to be shipped from Canada to your home country. We also suggest that you look for a retailers that is in a country near you.
How long do I have to wait to get my order?
*Please note that due to COVID-19 and increased precautions in shipping facilities some orders may be delayed*
We try our best to ship out orders within 1-2 business days, excluding weekends and holidays. If you placed your order on the weekend or holiday, we will try our best to process the order next business day. Once your order has been processed, you will receive an email with your tracking number (if available). Please see below for the estimated delivery time:
Canada: 3 – 9 business days
United States: 3 – 9 business days
Do you provide tracking numbers?
With any order placed within Canada and the US, you will receive an automated email with your tracking number once your order has been processed and has been shipped out.
Help! My item has not arrived yet.
If you have placed an order and are located outside of Canada, please be patient as customs clearance times may vary. If you have waited for more than 1 -2 days outside the expected delivery date, please contact us at email@example.com.
What is this “In-Store Pickup” Option?
To avoid any shipping charges or if you would like to pick up your order at our studio, we offer an in-store pickup option so that you can pick up your order at your convenience!
Once you receive a confirmation that your order is ready for pickup, we recommend that you call us ahead of time to be sure that we are open! Please make sure to bring your order confirmation with you and a piece of ID.
This option is available to Canadian customers located in Ontario only.
Can I make changes and/or cancel my order?
You can make changes or cancel your order so long as you haven’t received a confirmation that your package has been processed. To do so, please send an email request to firstname.lastname@example.org.You can check out our return policy here.
Didn’t answer your questions or concerns?
If we didn’t answer any questions or concerns you may have, please don’t hesitate to send us an email at email@example.com. We’d love to hear from you!